Leonel Uhrig

leonelmuhrig@gmail.com | +54 9 (343) 5433870 | Cerrito, Entre Ríos, Argentina
Service Desk Analyst | Microsoft Azure | Microsoft Entra ID | PowerShell

Professional Summary

Service Desk Analyst with experience supporting enterprise Microsoft environments, including Active Directory, Microsoft Entra ID, Microsoft 365, and PowerShell automation. Passionate about solving technical problems, improving processes, and continuously learning new technologies. Currently expanding my expertise in Azure administration and identity management through Microsoft certifications and hands-on projects, with the goal of growing into a Cloud Support, Systems Administration, or Identity & Access Management role.

Work Experience

Endava

Service Desk Analyst
  • Resolved technical incidents and service requests for enterprise users across Microsoft environments.
  • Managed user accounts, permissions, security groups, and access requests in Active Directory and Microsoft Entra ID.
  • Troubleshot Microsoft 365, Exchange Online, Windows, and authentication-related issues.
  • Developed PowerShell scripts to automate repetitive administrative tasks and improve operational efficiency.
  • Created and maintained technical documentation and knowledge articles in ServiceNow and Confluence.

Family Owned beekeeping business

Beekeeper
  • Managed honey bee colonies, performed hive maintenance, and participated in honey extraction and seasonal operations.

Vualá Catering

Waiter and bartender
  • Delivered high-quality customer service in a fast-paced environment while managing multiple priorities.

Nature reserve “Montecito de Lovera”

Volunteer
  • Assisted with trail maintenance, guided visitors, and supported wildlife conservation initiatives.

Education

Instituto Superior New Start D-130

Literary and Technical-Scientific English-Spanish Translator

Certifications

  • Microsoft Certified: Azure Fundamentals (AZ-900) 2025
  • Microsoft Certified: Azure Administrator Associate (AZ-104) In progress
  • Microsoft Certified: Identity and Access Administrator Associate (SC-300) In progress

Technical Skills

Cloud & Identity:
Microsoft Azure, Microsoft Entra ID, Active Directory
Microsoft Technologies:
Microsoft 365, Exchange Online, Windows
Automation:
PowerShell, Bash
Identity & Administration:
User provisioning, Group Management, RBAC, Access Management
Operating Systems:
Windows, Linux, macOS
ITSM:
ServiceNow, Jira, Confluence
Remote Support:
ControlUp, Ivanti, TeamViewer
Professional:
Troubleshooting, Process Improvement, Documentation, Communication, Attention to Detail, Adaptability
Languages:
Spanish (Native), English (Fluent)

Interests

  • Technology
  • Cloud Computing
  • Linux
  • Gardening
  • Beekeeping
  • Environmental Conservation